Deloitte USI Recruitment 2026: Associate Services Specialist I – Hyderabad
Deloitte USI is hiring for the position of Intela Support – Associate Services Specialist I in Hyderabad, Telangana. The role is part of the Global Tax & Legal Support team and focuses on providing technical and application support for digital applications used by clients and practitioners globally.
The available job information lists the Deloitte requisition code as 363712 and an experience range of 0–2 years, making the opening relevant to early-career candidates as well as candidates with some professional experience.
The position involves handling incidents and service requests, troubleshooting application-related issues, communicating with users through phone, chat and email, and maintaining service and customer-support standards.
Deloitte USI Recruitment 2026 – Key Highlights
| Particular | Details |
|---|---|
| Company | Deloitte USI |
| Job Role | Intela Support – Associate Services Specialist I |
| Requisition Code | 363712 |
| Location | Hyderabad, Telangana |
| Experience | 0–2 Years |
| Qualification | Bachelor’s Degree |
| Employment Type | Full Time |
| Team | Global Tax & Legal Support |
| Support Channels | Phone, Chat & Email |
| Work Environment | 24×7 Rotational Shifts |
| Apply Link | Click Here |
| Salary | Not disclosed in the available listing |
The available job listings identify Hyderabad as the location, 0–2 years as the experience range, and a Bachelor’s degree as the qualification.
About the Deloitte Intela Support Role
The Global Tax & Legal Support team provides round-the-clock technical support for digital applications used by Deloitte professionals and clients globally.
As an Associate Services Specialist, the selected candidate will provide service support for software applications while working toward accurate and timely resolution of user issues.
The role also functions as a first point of contact for users who report incidents or service requests. Candidates will need to record relevant information, troubleshoot issues, and keep users informed about the status of their requests.
Deloitte Associate Services Specialist Responsibilities
Handle Incidents and Service Requests
The role involves managing incoming incidents and service requests and ensuring that relevant information is recorded correctly.
Responsibilities include:
- Handling user service requests and incidents.
- Logging incident and service request details.
- Managing tickets from initial contact through resolution.
- Acting as a first point of contact for users.
- Prioritizing and processing support requests.
- Keeping users informed about incident status.
- Following defined support and quality processes.
Provide Application Support
The Associate Services Specialist will provide technical support for software applications used by Deloitte clients and practitioners.
The role includes:
- Troubleshooting application-related problems.
- Investigating reported technical issues.
- Providing appropriate solutions or escalating issues when required.
- Supporting users with application-related queries.
- Identifying and recording application defects.
- Supporting user-account provisioning where required.
Customer Support Through Multiple Channels
This is not limited to email support. The available job information indicates that the position involves phone, chat and email support.
Candidates should therefore be comfortable communicating with users through different channels and maintaining professional customer-service standards.
Maintain Service Levels
The role requires candidates to work according to defined service and quality expectations.
Relevant support metrics mentioned in the available job information include:
- Customer Satisfaction (C-SAT)
- Average Handle Time (AHT)
- First Call Resolution (FCR)
- Schedule adherence
- Quality scores
- Escalation thresholds
Deloitte USI Recruitment 2026 Eligibility
Candidates with a Bachelor’s degree and 0–2 years of experience can consider this opportunity, provided they meet the technical and support-related requirements.
Educational Qualification
The available listing mentions:
- Bachelor’s degree
- Knowledge of computer science, computer engineering, technical L1 troubleshooting or a related field
Candidates should check the official application page for the exact qualification criteria applicable at the time of application.
Experience
The listed experience range is:
0–2 years
Because the range begins at zero years, candidates at the beginning of their careers can check their eligibility for the role.
Skills Required for Deloitte Associate Services Specialist
Candidates should have a combination of technical-support and customer-service skills.
Technical Skills
Relevant technical knowledge includes:
- Technical L1 troubleshooting
- Application support
- Microsoft Office
- Incident management
- Service request management
- Basic troubleshooting
- ITIL concepts
The available listing also mentions technologies and platforms including ServiceNow and Azure, with ServiceNow and Azure experience described as preferred.
Communication Skills
Good communication is important because the role involves interacting with users through phone, chat and email.
Candidates should have:
- Good spoken English
- Good written English
- Customer-handling skills
- Professional call etiquette
- Active listening
- Clear issue explanation
- Professional email communication
Customer Service Skills
The role requires maintaining customer satisfaction while resolving technical problems.
Candidates should be comfortable with:
- Handling customer queries
- Understanding user problems
- Managing support tickets
- Providing accurate information
- Following up with users
- Working according to service standards
Is Deloitte USI Recruitment 2026 Suitable for Freshers?
Yes, the listed experience range starts from 0 years, so fresh graduates can check this opportunity. However, candidates still need to meet the stated educational, technical and communication requirements.
This role can be particularly relevant to graduates interested in:
- IT support
- Application support
- Technical support
- Service desk
- Incident management
- Customer support
- IT service management
Deloitte Hyderabad Job – Work Location
The position is based in:
Hyderabad, Telangana, India
The available job information identifies Hyderabad as the location for Requisition 363712.
Deloitte 24×7 Rotational Shifts
Candidates applying for this role should pay attention to the 24×7 working environment.
The available listing mentions rotating shifts, including:
- 5:30 AM – 2:30 PM IST
- 2:00 PM – 11:00 PM IST
- 9:00 PM – 6:00 AM IST
The listing indicates that shift changes can occur on a rotational basis.
Candidates should therefore apply only if they are comfortable working in a rotational support environment.
Technologies and Tools
The available job information references several technologies and tools relevant to the position.
These include:
- Microsoft Office
- ASP.NET
- C#
- Active Directory
- DPASS
- Microsoft technology stack
- ServiceNow
- Azure
ServiceNow and Azure are mentioned as preferred experience, while application support and ITIL exposure are also relevant to the role.
Who Can Apply?
This opportunity can be considered by candidates who:
- Have a Bachelor’s degree.
- Have 0–2 years of experience.
- Are interested in technical or application support.
- Have good spoken and written English.
- Have customer-service skills.
- Understand basic troubleshooting.
- Know Microsoft Office.
- Are interested in IT service management.
- Can work in a 24×7 rotational environment.
- Are willing to learn enterprise applications and support processes.
The above points are based on the available role information; candidates should verify the latest requirements on the official application page.
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How to Apply for Deloitte USI Recruitment 2026
Apply Link: Click Here
Resume Tips for Deloitte Intela Support Jobs
If you are applying for this role, make your resume relevant to the actual responsibilities.
If you genuinely have these skills, highlight:
- Technical support
- Application support
- L1 troubleshooting
- Customer service
- Incident management
- Service request management
- Microsoft Office
- ITIL
- ServiceNow
- Azure
- Email support
- Chat support
- Voice support
- Ticket management
For freshers, academic projects, internships, certifications and hands-on learning related to IT support can help demonstrate relevant knowledge.
Do not add ServiceNow, Azure, ITIL or other technologies to your resume unless you actually have knowledge or experience with them.
Preparation Tips
Improve Troubleshooting Knowledge
Prepare basic troubleshooting scenarios such as login problems, application access issues, software errors and user-account problems.
Learn ITIL Basics
Understand common concepts such as:
- Incident
- Problem
- Change
- Service request
- SLA
- Escalation
Practice Customer-Service Scenarios
Because the position involves phone, chat, and email support, practice explaining technical issues in simple language.
Prepare for Rotational Shifts
Understand the listed shift timings and make sure you are comfortable working in a 24×7 support environment.
Improve Communication
Practice professional English communication, especially explaining technical problems clearly and calmly.
FAQs – Deloitte USI Recruitment 2026
What is the job role in Deloitte USI Recruitment 2026?
The position is Intela Support – Associate Services Specialist I under the Global Tax & Legal Support team.
What is the Deloitte requisition number?
The requisition code is 363712.
Where is the Deloitte job located?
The position is based in Hyderabad, Telangana.
What is the experience required?
The available listing specifies 0–2 years of experience.
Can freshers apply for this Deloitte job?
The listed experience range begins at 0 years, so fresh graduates can check their eligibility for the position.
What qualification is required?
The available information mentions a Bachelor’s degree along with relevant technical or computer-related knowledge.
Is this a technical support job?
Yes. The role involves application support, troubleshooting, incident handling and service-request management.
Does the role involve customer support?
Yes. The position involves supporting users through phone, chat and email.
Is ServiceNow mandatory?
The available listing describes ServiceNow experience as preferred, rather than stating it as a mandatory requirement.
Is Azure required?
Azure experience is listed as preferred in the available job information.
Does this Deloitte job involve night shifts?
The role operates in a 24×7 environment with rotational shifts, including an overnight shift of 9:00 PM to 6:00 AM IST.
What is the salary for this Deloitte job?
The available listing does not disclose a salary or CTC figure.
What is the application mode?
The position is listed for online application through the Deloitte USI careers portal.
Conclusion
Deloitte USI Recruitment 2026 includes an Intela Support – Associate Services Specialist I opportunity in Hyderabad under the Global Tax & Legal Support team. The listed experience range is 0–2 years, and the role focuses on application support, technical troubleshooting, incident management, and customer service.
Candidates should be comfortable communicating through phone, chat, and email and working in a 24×7 rotational environment. Knowledge of application support, ITIL, and Microsoft Office is relevant, while ServiceNow and Azure are listed as preferred skills.
Before applying, candidates should verify the latest requirements and application status on Deloitte’s official careers portal for Requisition 363712.
Disclaimer
This article is based on available information associated with Deloitte USI Requisition 363712. Job requirements, availability and application status can change. Candidates should verify the latest information on the official Deloitte careers portal before applying. Salary and selection-process details have not been added where they were not disclosed in the available listing.