Concentrix Hiring 2026 – Customer & Technical Support Jobs | Voice & Non-Voice | 2022-2026 Batch

Introduction

Concentrix Hiring 2026 is now open for talented graduates from 2022, 2023, 2024, 2025, and 2026 batches across India through direct examination process. This exciting opportunity at Concentrix, one of the world’s largest business services companies, offers both customer support and technical support roles in voice and non-voice processes. Moreover, the Concentrix Hiring 2026 welcomes fresh graduates and early-career professionals looking to start their journey in the BPO industry with a global leader. Additionally, positions are available across multiple locations including Bangalore, Hyderabad, Gurgaon, Pune, Chennai, and other major cities.

About Concentrix

Concentrix is a global technology and services leader that powers the world’s best brands with human-centered customer experience solutions, operating in over 70 countries with more than 450,000 employees worldwide. Furthermore, Concentrix serves Fortune 100 companies across various industries including technology, retail, banking, healthcare, insurance, and telecommunications. Additionally, the company specializes in customer engagement, process optimization, technology innovation, and business transformation services. Besides this, Concentrix India has major delivery centers in Bangalore, Hyderabad, Gurgaon, Pune, Chennai, Mumbai, Kolkata, and other cities providing 24/7 support to global clients.

Concentrix Hiring 2026 – Key Details

Available Job Roles in Concentrix Hiring 2026

1. Customer Support Executive (Voice Process): Handle customer inquiries, resolve complaints, and provide product information over phone calls. Additionally, ensure customer satisfaction through excellent communication.

2. Customer Support Executive (Non-Voice Process): Manage customer queries through email, chat, and social media platforms. Moreover, provide written responses and solutions to customer concerns.

3. Technical Support Executive (Voice Process): Assist customers with technical issues, troubleshoot problems, and guide them through solutions via phone. Furthermore, provide first-level technical assistance.

4. Technical Support Executive (Non-Voice Process): Resolve technical queries through email and chat support. Besides, document solutions and create knowledge base articles.

5. Subject Matter Expert (SME): For experienced candidates (1-3 years) who can train new joiners and handle escalations. Additionally, provide expert guidance on complex issues.

Work Locations for Concentrix Hiring 2026

Pan India Opportunities Available:

• Bangalore (Major hub with multiple centers)
• Additionally, Hyderabad (Large operations)
• Moreover, Gurgaon (NCR headquarters)
• Furthermore, Pune (Growing center)
• Besides, Chennai (South India hub)
• Also, Mumbai (Financial capital operations)
• Furthermore, Kolkata (Eastern region)
• Besides, Noida (NCR operations)
• Moreover, Jaipur (Emerging center)
• Finally, Indore (Central India)

Work Mode: Currently, Concentrix offers hybrid work models with combination of office and work from home depending on client requirements and process needs.

Eligibility Criteria for Concentrix Hiring 2026

Educational Qualification: First, candidates must have completed any bachelor’s degree in the 10+2+3 pattern from a recognized university:

• Any Graduate (BA, BCom, BSc, BBA, etc.)
• Additionally, Engineering graduates (BE, BTech)
• Moreover, Professional degrees (BCA, MCA, MBA)
• Furthermore, Diploma holders with graduation

Eligible Batches: Specifically, graduates from the following years are eligible:

• 2022 batch (passed out in 2022)
• Additionally, 2023 batch
• Moreover, 2024 batch
• Furthermore, 2025 batch
• Finally, 2026 batch (current final year students)

Experience Level: Candidates with 0-3 years of experience are eligible. Moreover, fresh graduates with no prior work experience are highly welcome for Concentrix Hiring 2026.

Age Limit: Generally, candidates between 18-35 years are eligible. Additionally, specific age criteria may vary by location and process.

Academic Performance: Minimum 50-60% marks in graduation is preferred. However, this may vary based on the process and location.

Language Proficiency:

For Voice Process (Critical):

• Excellent verbal communication skills in English
• Additionally, neutral accent or ability to adopt neutral accent
• Moreover, clarity in speech and pronunciation
• Furthermore, ability to understand different accents

For Non-Voice Process:

• Strong written communication skills
• Additionally, good grammar and spelling
• Moreover, ability to type at decent speed (25+ WPM)
• Furthermore, professional email etiquette

Technical Skills (For Technical Support Roles):

• Basic understanding of computer hardware and software
• Additionally, troubleshooting abilities
• Moreover, knowledge of Windows, Android, iOS basics
• Furthermore, willingness to learn technical concepts

Role & Responsibilities – Concentrix Hiring 2026

Customer Support (Voice Process):

• First, handle inbound customer calls and provide accurate information about products and services
• Additionally, resolve customer complaints and concerns with empathy and professionalism
• Moreover, process orders, returns, and exchanges as per company policies
• Furthermore, maintain detailed documentation of customer interactions in CRM systems
• Besides, achieve daily, weekly, and monthly performance targets for calls handled and customer satisfaction
• Finally, follow scripts and guidelines while maintaining natural conversation flow

Customer Support (Non-Voice Process):

• Respond to customer emails, chats, and social media queries promptly
• Additionally, provide written solutions ensuring clarity and professionalism
• Moreover, manage multiple chat windows simultaneously
• Furthermore, maintain response time and resolution time SLAs
• Besides, update knowledge base articles with common solutions
• Finally, escalate complex issues to senior team members

Technical Support (Voice Process):

• Assist customers with technical troubleshooting over phone calls
• Additionally, guide customers through step-by-step problem resolution
• Moreover, diagnose hardware and software issues accurately
• Furthermore, log technical tickets and track resolution progress
• Besides, provide first-call resolution wherever possible
• Finally, collaborate with Level 2 support for complex escalations

Technical Support (Non-Voice Process):

• Resolve technical queries through email and chat support
• Additionally, create detailed troubleshooting guides for customers
• Moreover, research technical issues and provide documented solutions
• Furthermore, maintain technical knowledge repository
• Besides, test solutions before recommending to customers
• Finally, gather customer feedback for service improvement

General Responsibilities (All Roles):

• Attend training sessions and upskilling programs regularly
• Additionally, maintain confidentiality of customer and company information
• Moreover, achieve quality and productivity metrics consistently
• Furthermore, participate in team meetings and calibration sessions
• Besides, provide feedback on process improvements
• Finally, adhere to attendance and punctuality standards

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Salary & Benefits – Concentrix Hiring 2026

Expected Salary Range:

The Concentrix Hiring 2026 offers competitive compensation packages for BPO industry. Additionally, salary varies based on role, location, shift, and experience.

For Freshers (Voice Process):

• Fixed Salary: ₹2.5-3.5 LPA

For Freshers (Non-Voice Process):

• Fixed Salary: ₹2-3 LPA
• Total CTC: ₹2-3.5 LPA

For Experienced (1-3 years):

• Fixed Salary: ₹3-5 LPA
• Total CTC: ₹3.5-6 LPA

How to Apply for Concentrix Hiring 2026

Method 1: Online Application

Step 1: Visit https://jobs.concentrix.com/ or Click Here to Apply

Step 2: Search for “Customer Support” or “Technical Support” in India

Official Link : Click Here to Apply

Method 2: Walk-in Drives

Step 1: Visit Concentrix careers page or follow social media (LinkedIn, Facebook, Instagram)

Step 2: Check walk-in drive announcements for your city

Tips to Get Selected in Concentrix Hiring 2026

For Voice Process:

Communication Preparation:

• Practice speaking English daily
• Additionally, read newspapers aloud to improve fluency
• Moreover, watch English movies/shows without subtitles
• Furthermore, record yourself speaking and identify areas to improve
• Besides, work on accent neutralization
• Finally, practice common customer service scenarios

Voice Training:

• Speak clearly and at moderate pace
• Additionally, practice voice modulation
• Moreover, avoid fillers (um, like, you know)
• Furthermore, work on pronunciation of difficult words
• Finally, maintain enthusiasm in voice

For Non-Voice Process:

Writing Skills:

• Practice professional email writing
• Additionally, improve typing speed (practice on typing websites)
• Moreover, strengthen grammar and vocabulary
• Furthermore, learn to write concise responses
• Finally, practice chat etiquette

For Technical Support:

Technical Preparation:

• Learn basic computer troubleshooting
• Additionally, understand operating systems basics
• Moreover, familiarize with common technical issues
• Furthermore, practice explaining technical concepts simply
• Finally, learn product categories (if specific to client)

For Written Assessment:

• Practice online aptitude tests
• Additionally, strengthen English grammar
• Moreover, improve comprehension speed
• Furthermore, practice time management
• Finally, take mock tests

FAQs – Concentrix Hiring 2026

Q1. Which batches are eligible for Concentrix Hiring 2026? Graduates from 2022, 2023, 2024, 2025, and 2026 batches are eligible. Additionally, candidates with up to 3 years of experience can also apply.

Q2. Is prior BPO experience mandatory? No, Concentrix Hiring 2026 welcomes fresh graduates with no prior experience. However, BPO experience is an added advantage for higher positions.

Q3. What is the expected salary package? Freshers typically receive ₹2.5-4.5 LPA depending on role (voice/non-voice), location, and shift. Additionally, experienced candidates may get ₹3.5-6 LPA.

Q4. Are night shifts mandatory? Flexibility for rotational shifts including nights is preferred. However, some day shift positions are available depending on client requirements and process.

Q5. What is the difference between voice and non-voice process? Voice process involves handling customer calls over phone requiring excellent verbal communication. Non-voice involves email, chat support requiring strong written communication skills.

Conclusion – Concentrix Hiring 2026

Concentrix Hiring 2026 represents an excellent opportunity for graduates from 2022-2026 batches to launch or advance their careers in customer experience and technical support domains. Moreover, with both voice and non-voice positions available across multiple Indian cities, this recruitment offers flexibility and accessibility. Furthermore, the competitive salary packages (₹2.5-4.5 LPA), comprehensive training, and clear career progression make Concentrix an attractive employer for freshers and early-career professionals. Therefore, if you have good communication skills and customer-centric mindset, don’t miss this opportunity to join one of the world’s largest business services companies. In conclusion, prepare thoroughly, apply through official channels, and take the first step toward building a rewarding career with Concentrix Hiring 2026.

Good luck with your Concentrix Hiring 2026 application and selection process!

Disclaimer

Important Legal Notice:

This article is published by PlacementDrive for educational and informational purposes only. We are not affiliated with, endorsed by, or officially connected to Concentrix Corporation or any of its subsidiaries.

All information regarding Concentrix Hiring 2026 is compiled from publicly available sources, official Concentrix communications, and industry standards. While we make every effort to ensure accuracy, details such as eligibility criteria, salary, selection process, walk-in dates, and job responsibilities may change without prior notice.

Candidates are strongly advised to verify all information from the official Concentrix careers portal at https://jobs.concentrix.com/ before applying or attending any recruitment drives. PlacementDrive does not guarantee selection, employment, or any specific outcomes.

Beware of Frauds: Concentrix does not charge any fee for recruitment or selection process. Do not pay money to anyone claiming to offer jobs at Concentrix. Always apply through official channels only. Do not share sensitive personal information, banking details, or OTPs with unknown persons.

For authentic and updated information, visit Concentrix official careers website or contact their official recruitment team.