Foundation AI Careers 2025: Associate Technical Support Engineer Role in Hyderabad:
Breaking into the technology industry as a fresher can feel overwhelming, but the right opportunity can set the foundation for a rewarding career. If you’re eager to combine technical expertise with customer interaction, the Foundation AI Support Engineer role could be the perfect launchpad. This full-time position, based in Hyderabad, Telangana, opens doors for freshers and recent graduates to grow in the exciting field of Artificial Intelligence-driven intelligent document processing.
About Foundation AI
Foundation AI is not just another software company—it’s a pioneer in automating document-heavy workflows for global enterprises. Its advanced platform intelligently captures, classifies, and routes incoming emails, attachments, and business documents directly into Document Management Systems (DMS). By eliminating manual processes, Foundation AI empowers businesses to reduce errors, save time, and modernise operations.
For aspiring professionals, working here means contributing to innovation while gaining exposure to cutting-edge AI-powered solutions that are transforming industries worldwide.
Who Should Apply?
The Associate Technical Support Engineer role is designed for individuals who are:
Detail-oriented and adaptable, capable of balancing multiple responsibilities.
Skilled in analytical thinking and problem-solving.
Logical and structured in troubleshooting customer issues.
Collaborative team players who can work across departments.
Comfortable with rotational shifts, including US night shifts, to meet global support needs.
If you thrive in dynamic environments and enjoy helping customers succeed, then joining Foundation AI as a Support Engineer could be your ideal first step into tech.
Key Responsibilities
As part of the customer support team, you will work at the core of Foundation AI’s operations. Key responsibilities include:
Providing technical support to customers via email and ticketing systems.
Documenting solutions and actively contributing to the support knowledge base.
Escalating complex cases to senior teams and ensuring timely resolution.
Performing occasional manual tasks to maintain workflow efficiency.
Delivering clear, professional communication to achieve high customer satisfaction.
This isn’t just a job—it’s an opportunity to sharpen problem-solving skills and see how enterprise clients worldwide leverage AI-powered solutions.
Skills and Qualifications
To excel as a Foundation AI Support Engineer, candidates should bring:
Proficient in Python programming and possessing a strong grasp of databases.
Excellent written and verbal communication skills.
A proactive and customer-first mindset.
Education-wise, graduates, freshers, and final-year interns are all welcome to apply, making this an excellent entry-level role for those just starting their careers.
Why Work at Foundation AI?
Foundation AI is committed to fostering an inclusive and diverse workplace. The company values equal opportunity and ensures fair treatment for all employees, regardless of background, gender, or identity.
Other benefits include:
A supportive culture that encourages professional growth.
Flexibility to work from the office or remotely, depending on business needs.
Exposure to international clients through 24/5 global support operations.
This makes Foundation AI not just a workplace, but a career-building environment.
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Application Process
To apply, candidates need to provide:
Basic details (name, email, phone, and address).
An updated resume highlighting technical and communication skills.
Information about current and expected CTC, notice period, and location.
Confirmation of willingness to work US night shifts.
Final Thoughts
For freshers and graduates seeking a blend of technical and customer-facing work, the Associate Technical Support Engineer position at Foundation AI is an incredible opportunity. It offers a chance to learn, grow, and contribute to a company that is reshaping how businesses handle documents.
If you’re ready to begin your journey as a Foundation AI Support Engineer, don’t wait—apply today and take the first step toward an exciting career in the AI industry.