Job Post: Associate Technical Support Engineer
Job Details
- Job Role: Associate Technical Support Engineer
- Location: India – Hyderabad (Office-Based)
- Qualification: Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
- Passout Batch: 2023/2022/2021
- Apply Here: Triage Support Engineer Job Application
Job Description
As an Associate Technical Support Engineer at Salesforce in Hyderabad, India, your primary responsibility will be to provide front-line troubleshooting, feature explanation, and best practice guidance for Salesforce clients globally. The role is customer-focused and fast-paced, offering 24/7/365 technical support. You will need to maintain composure, exhibit professionalism, and ensure the highest levels of client satisfaction at all times.
Responsibilities
- Provide exceptional frontline technical support via phone and email to Salesforce clients.
- Assist with general best practices, including user management, data management, and reporting and dashboards.
- Identify situations where professional services or account executive intervention may be warranted.
- Track and maintain all client communications and case documentation in Salesforce.
- Follow established support processes and procedures.
Preferred Qualifications & Skills
- Passion for Client Experience.
- Degree or equivalent relevant experience required.
- Excellent written and verbal communication skills.
- Action-oriented with strong organizational, analytical, and problem-solving skills.
- Highly adaptable and a fast learner.
- Technical aptitude in support of learning Salesforce Cloud applications and solutions.
- Dependable, motivated, self-starter, with the ability to work independently.
- Experience in technical support (or other client-focused environment).
- Language skills: English.
Leadership Qualities
- PASSION: Passionate about Customer Success.
- BEGINNER’S MIND: Always learning, approaches each interaction with an open mind, great listener, and hands-on.
- URGENCY: Ability to move fast and drive business value and results.
- OHANA: Embodies Aloha culture: A team player that everyone enjoys working with and has a generous heart.
- TRUST: Trusts the company’s core values.
- ADAPTABLE: Excels in high levels of uncertainty and change.