Job Post: Associate Technical Support Engineer

Job Details

• Job Role: Associate Technical Support Engineer
• Location: India – Hyderabad (Office-Based)
• Qualification: Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
• Passout Batch: 2023/2022/2021
• Apply Here: Triage Support Engineer Job Application

Job Description

As an Associate Technical Support Engineer at Salesforce in Hyderabad, India, your primary responsibility will be to provide front-line troubleshooting, feature explanation, and best practice guidance for Salesforce clients globally. The role is customer-focused and fast-paced, offering 24/7/365 technical support. You will need to maintain composure, exhibit professionalism, and ensure the highest levels of client satisfaction at all times.

Responsibilities

• Provide exceptional frontline technical support via phone and email to Salesforce clients.
• Assist with general best practices, including user management, data management, and reporting and dashboards.
• Identify situations where professional services or account executive intervention may be warranted.
• Track and maintain all client communications and case documentation in Salesforce.
• Follow established support processes and procedures.

Preferred Qualifications & Skills

• Passion for Client Experience.
• Degree or equivalent relevant experience required.
• Excellent written and verbal communication skills.
• Action-oriented with strong organizational, analytical, and problem-solving skills.
• Highly adaptable and a fast learner.
• Technical aptitude in support of learning Salesforce Cloud applications and solutions.
• Dependable, motivated, self-starter, with the ability to work independently.
• Experience in technical support (or other client-focused environment).
• Language skills: English.

Leadership Qualities

• PASSION: Passionate about Customer Success.
• BEGINNER’S MIND: Always learning, approaches each interaction with an open mind, great listener, and hands-on.
• URGENCY: Ability to move fast and drive business value and results.
• OHANA: Embodies Aloha culture: A team player that everyone enjoys working with and has a generous heart.
• TRUST: Trusts the company’s core values.
• ADAPTABLE: Excels in high levels of uncertainty and change.

Click Here to Apply