Salesforce hiring 2023-2024 Batch


Job Post: Associate Technical Support Engineer

Job Details

  • Job Role: Associate Technical Support Engineer
  • Location: India – Hyderabad (Office-Based)
  • Qualification: Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
  • Passout Batch: 2023/2022/2021
  • Apply Here: Triage Support Engineer Job Application

Job Description

As an Associate Technical Support Engineer at Salesforce in Hyderabad, India, your primary responsibility will be to provide front-line troubleshooting, feature explanation, and best practice guidance for Salesforce clients globally. The role is customer-focused and fast-paced, offering 24/7/365 technical support. You will need to maintain composure, exhibit professionalism, and ensure the highest levels of client satisfaction at all times.


  • Provide exceptional frontline technical support via phone and email to Salesforce clients.
  • Assist with general best practices, including user management, data management, and reporting and dashboards.
  • Identify situations where professional services or account executive intervention may be warranted.
  • Track and maintain all client communications and case documentation in Salesforce.
  • Follow established support processes and procedures.

Preferred Qualifications & Skills

  • Passion for Client Experience.
  • Degree or equivalent relevant experience required.
  • Excellent written and verbal communication skills.
  • Action-oriented with strong organizational, analytical, and problem-solving skills.
  • Highly adaptable and a fast learner.
  • Technical aptitude in support of learning Salesforce Cloud applications and solutions.
  • Dependable, motivated, self-starter, with the ability to work independently.
  • Experience in technical support (or other client-focused environment).
  • Language skills: English.

Leadership Qualities

  • PASSION: Passionate about Customer Success.
  • BEGINNER’S MIND: Always learning, approaches each interaction with an open mind, great listener, and hands-on.
  • URGENCY: Ability to move fast and drive business value and results.
  • OHANA: Embodies Aloha culture: A team player that everyone enjoys working with and has a generous heart.
  • TRUST: Trusts the company’s core values.
  • ADAPTABLE: Excels in high levels of uncertainty and change.



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