Amazon-Flexera Hiring Freshers

Cloud Support Associate

Job ID: 2469306 | AWS India – Telangana

DESCRIPTION

“Many of the problems we face have no textbook solution, and so we-happily-invent new ones.” – Jeff Bezos

Why AWS Support?
Follow-the-sun model with support sites located globally: No after hours and on-call in this role.
Career development within Support team: We promote advancement opportunities including Senior Support Engineer, SME, Team Lead, Solutions Architect, Operations Manager and Technical Account Manager.
Variety: Support engineers not only work a broad spectrum of technical issues but may also coach/mentor new hires, develop and present training, partner with development teams on complex issues or contact deflection initiatives, participate in recruiting, write tools/script to help the team or work with leadership on process improvement or strategic initiatives.

Role – Cloud Support Associate
Amazon has a history and tradition of leading the world in Web-related technologies and services. Now, with AWS Support you have the chance to join us as a Cloud Support Associate who helps individuals and businesses take their computing infrastructures and applications into the Cloud.

Key job responsibilities
Every day will bring new and exciting challenges on the job while you:
– Learn and use groundbreaking technologies
– Apply advanced troubleshooting techniques to provide unique solutions to our customers’ individual needs
– Interact with leading technologists around the world and resolve customer issues
– Drive customer communication during critical events

We are open to hiring candidates to work out of one of the following locations:

Bangalore, KA, IND

BASIC QUALIFICATIONS

– 0-1 years of experience in Linux/Windows Systems administration OR Database design and Optimization OR BigData Analysis OR Network administration OR Dev-ops.
– Bachelor’s Degree in Engineering in one of the branches (CSE/IT/ECE/EEE) or MCA
– Troubleshooting / Support experience
– Programming / scripting experience (Java, Perl, Ruby, C#, and/or PHP)
– Excellent oral and written communication skills
– Self-starter who is excited about technology

PREFERRED QUALIFICATIONS

– Basics in OS concepts / Linux/Unix Systems administration (Ubuntu, CentOS, RedHat, Solaris, etc)
– Basic knowledge in Networking (TCP/IP, DNS) /Database
– Strong customer focus & Multi-tasking skills
– Exposure to Cloud computing

Flexera Hiring

Associate Technical Support Engineer

locations :Bangalore

 

Flexera delivers Technology Value Optimization solutions that enable some of the largest companies in the world to inform their IT so they can transform their IT. From on-prem to the cloud, companies can get the IT asset data needed to rightsize, reallocate spend, reduce risk and maximize ROI.

Introductory role for someone who has a passion for problem-solving and helping others. Enjoys working with customers via phone, email, and Customer Community forum/portal. Desires to be part of a superb team in a company that is recognized as an industry leader.

Responsibilities:

  • Takes ownership of daily Support case volume via any of the incoming channels (phone, email, chat, screen-shares)
  • Verifies support entitlements, providing initial response within SLA
  • Works collaboratively with team to quickly resolve and update customers on case volume
  • Documents all interactions within CRM (Salesforce), creating new cases as appropriate
  • Contributes to the Community forums/blogs and our knowledge base
  • Must be able to perform thorough research as well as ask the right questions to successfully resolve or quickly escalate for an expedited solution
  • Able to work hours that align with Flexera’s global customer base (APAC, EMEA, North America)

 

Requirements:

  • Passionate customer orientation and dedication
  • Strong analytical and problem-solving skills; possesses intellectual curiosity; eagerness to learn new technologies/skills
  • Solid interpersonal skills; excellent verbal, written, and listening communication skills with English (applies a communication strategy that is appropriate and effective for the situation, or context and target audience; successfully conveys and receives intended messages while maintaining relationships)
  • Ability to handle multiple activities and prioritize activities based on customer Service Level Agreements (SLAs), while maintaining a sense of urgency to provide a positive customer experience.
  • Creates and pursues goals that contribute to company success, holds self and others accountable to deliver results
  • Adapts and responds to the changing environment and to create opportunities for positive change. Works to understand and support the needs of others
  • Works collaboratively within diverse teams and across the organization to achieve goals. Includes the desire and ability to understand and respond effectively to other people with diverse views. Puts best interest of team ahead of self
  • Takes responsibility for individual, team, organizational and customer success; manages time, goals, and priorities to continuously improve and add value
  • Ability to handle multiple activities and prioritize activities based on customer Service Level Agreements (SLAs), while maintaining a sense of urgency to provide a positive customer experience
  • Comfort in a fast-paced environment where team success is encouraged
  • Basic programming and scripting knowledge e.g., PowerShell

Education:

  • Bachelor’s degree in computer science, information technology, or related field

Flexera is proud to be an equal opportunity employer.  Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations.

Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.

 

 

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