Hexaware – Infrastructure Management Support (IMS) Trainee
OFF CAMPUS 2024
Academic Criteria:
- Minimum of 60% or 6 CGPA throughout 10th, 12th, and Graduation.
- No live backlogs at the time of registration.
- Year of Passing: 2024
Role: Trainee
Work Location: Chennai, Pune, Mumbai, and Noida
Eligible Candidates: Only from Tamil Nadu or Maharashtra
Qualification:
- Graduates BSc (CS/IT/Electronics, EEE, Circuital) & BCA
Job Description:
- Excellent verbal and written communication in English is a must.
- Basic knowledge of ITIL process and international client handling over the phone and email.
- Meet established service level metrics for call response, technical support, and customer service.
- Provide Help Desk Support for end-users and Level 1/2 support of IT Infrastructure and Applications.
- Log incidents/call tickets into the ticketing tool, monitor incoming customer ticket queues for assignment, follow-up, and resolution.
- Follow and complete IT Service desk opening and closing checklists.
- Research and update the knowledge base for solutions that can be used to provide first call or contact resolution.
- Perform installation, troubleshooting, and configuring of MS Outlook Client, MS Office, application software, antivirus software, Internet Explorer, and basic network troubleshooting.
- Use remote tools such as Remote Desktop support, DameWare/Bomgar, TeamViewer, etc. (optional) to troubleshoot and resolve end-users’ laptops and desktops.
- Provide follow-up service to end-users to ensure that service provided by the Help Desk has addressed their needs in a timely and efficient manner.
- Candidates should be open to working in a 24*7 shifts environment.
CTC & Stipend:
- CTC: 3.00 LPA
- Stipend: 15k for 3 months
Service Agreement:
- Duration: 2 years
- Amount: 2 Lakhs
Ready to kickstart your career with Hexaware? Apply now and be part of our dynamic team, ensuring top-notch IT infrastructure support!