IBM Hiring for freshers

Position: Technical Support Engineer

Location: Bangalore, IN

Category: Software Engineering

Employment Type: Full-Time

Travel Required: Up to 20% or 1 day a week

Contract Type: Regular

Company: IBM India Private Limited

Req ID: 681458BR

Application Link: Apply Now

Job Description:

  • Seeking individuals with business and technology consulting experience to configure and implement SaaS solutions for customers.
  • Consultants function as integrators between business needs and technology solutions.
  • Work closely with customers and the Apptio Field Delivery team to design and configure customer solutions.
  • Support and maintain customers using the Apptio SaaS solution, resolving issues in a timely fashion.
  • Operational management of clients, including loading new data, maintaining and validating dashboard/report outputs, etc.
  • Build and maintain excellent relationships with clients to achieve the highest level of customer satisfaction.
  • Work as part of the extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations.
  • Use business and technical analysis skills and knowledge of IT environments to solve complex issues and promote best practices.
  • Collaborate with other departments in the company to achieve customer satisfaction.

Required Technical and Professional Expertise:

  • Operational knowledge of IT infrastructure domains including data centers, network/communications, server utilization, virtual environments, storage, and application development & maintenance.
  • Strong analytical and problem-solving skills.
  • Knowledge and application of relational database concepts.
  • Basic programming skills and web development understanding (e.g. Ruby on Rails, JavaScript, HTML, CSS, SQL).
  • Experience with Cloud computing (AWS/Azure/GCP).
  • Skills in working with large data sets in Excel, quickly detecting and resolving data-related issues.
  • Client-focused attitude — a customer advocate.
  • Team player with solid communication and presentation skills.

Preferred Technical and Professional Expertise:

  • Specific knowledge and application of IT services and financial management.
  • Skilled at completing technical design via iterative mockups.
  • Self-starter with the ability to quickly comprehend complex spreadsheets/data.
  • Ability to context-switch between multiple complex work streams.
  • Instinctive ability to subdivide problems into basic components to efficiently pinpoint root cause of issues.



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