PhonPe Off Campus Hiring 2026 any graduate can apply

PhonePe Off Campus Hiring 2026: Customer Experience Specialist

Introduction

If you are a graduate looking for a career opportunity in fintech, stock broking, and customer experience, this PhonePe opening is worth checking. PhonePe Off Campus Hiring 2026 is currently open for a Customer Experience Specialist – Stock Broking position in Bangalore.

This is not a basic customer-support role where you simply answer routine queries. The selected candidate will handle complex customer issues, high-interaction tickets and escalations for Share Market, while working with product, technology and compliance teams to find timely solutions.

The role is especially relevant for candidates who understand financial markets or stockbroking and have strong communication skills. PhonePe requires graduation (10+2+3) and mandatory NISM Series VI and Series VII certifications for this position.

If you are comfortable speaking English and Hindi, can work in rotational shifts, and are willing to work from the Bangalore office, this opportunity could be a strong fit.

About PhonePe

PhonePe is an Indian digital payments and financial-services company whose flagship digital payments app was launched in 2016. According to the official job listing, as of April 2025, PhonePe had more than 600 million registered users, a merchant acceptance network of more than 40 million merchants, and processed more than 330 million transactions daily.

The company has expanded beyond digital payments into areas including insurance, lending, wealth and stock broking. The role in this article is part of the Customer Experience Operations team supporting the stockbroking business.

For candidates interested in fintech, this provides an opportunity to understand customer issues involving financial products and market transactions while working with internal product, technology, and compliance teams.

Key Highlights: PhonePe Customer Experience Specialist 2026

The official application form specifically asks candidates about rotational-shift flexibility, five-day working with rotational week-offs, Hindi proficiency, willingness to work from Bangalore, stockbroking knowledge and NISM Series VI and VII certification.

Eligibility Criteria for Customer Experience Specialist

Graduates who meet the mandatory NISM certification requirements, communicate fluently in English and Hindi, and are willing to work from the Bangalore office can apply.

• Educational Qualification: Graduation with a 10+2+3 qualification is mandatory.
• NISM Certification: NISM Series VI and Series VII certifications are mandatory.
• English: Candidates should be comfortable reading English and communicating effectively.
• Hindi: Fluency in Hindi is essential.
• Stockbroking Knowledge: Experience or basic understanding of stockbroking is preferred.
• Work Location: Candidates must be willing to work from the Bangalore office.
• Work Schedule: Candidates must be comfortable with rotational shifts and five working days with rotational week-offs.
• Experience: The job description does not state a specific minimum experience requirement.

One important point for freshers: having a graduation degree alone is not enough for this particular position because the job posting explicitly makes NISM Series VI and Series VII certifications mandatory.

Role & Responsibilities in PhonePe Off Campus Hiring 2026

The position focuses on resolving complex customer problems rather than handling only basic queries.

• Own complex customer issues and maintain a customer-first approach.
• Resolve high-interaction tickets that require multiple interactions, detailed investigation, or personalised support.
• Handle L1 escalations and act as the final resolver for complex non-technical issues.
• Monitor customer queues and ensure tickets are closed within the required SLA.
• Escalate technical issues to product or engineering teams and follow up until resolution.
• Identify recurring problems through root-cause analysis and recommend process improvements.
• Document escalated cases accurately for reporting and compliance requirements.

In practical terms, you may receive a complicated customer complaint involving a financial transaction or stockbroking process. Your responsibility will be to understand the issue, investigate it, coordinate with the right internal team, and make sure the customer receives a proper resolution.

Skills Required

Technical Skills

• Basic understanding of stockbroking
• Financial-market knowledge
• NISM Series VI certification
• NISM Series VII certification
• Basic Microsoft Excel
• Basic SQL for data retrieval and analysis
• Customer-support ticket management
• Understanding of SLAs
• Root-cause analysis

PhonePe lists stockbroking experience, financial-market understanding, and senior customer-experience experience as preferred skills. Basic Excel and/or SQL knowledge is also a significant advantage.

Soft Skills

• Fluent English communication
• Fluent Hindi communication
• Active listening
• Customer-first approach
• Strong ownership
• Problem-solving
• Attention to detail
• Time management
• Prioritisation
• Ability to work under pressure
• Professional communication

The ability to explain complicated financial or market-related concepts clearly is particularly important for this position.

Salary & Work Environment

The official PhonePe job listing does not disclose a salary figure for this position. Candidates should therefore avoid treating salary figures from third-party websites as an official PhonePe package.

The position requires candidates to work from the Bangalore office, and the application form asks whether candidates are comfortable with rotational shifts and five working days with rotational week-offs.

PhonePe lists several benefits for full-time employees, including medical, critical illness, accidental and life insurance, wellness programmes, parental support, relocation benefits, PF, gratuity, NPS and other benefits. These benefits are specifically stated as applying to full-time employees and not interns or contract roles.

Selection Process for PhonePe

The official posting does not provide a fixed selection-round structure. Therefore, the following should be treated as a likely preparation roadmap rather than a confirmed process.

1. Application Screening

PhonePe may review your education, NISM certifications, language skills, stockbroking knowledge, and overall profile.

2. Communication Assessment

Be prepared to demonstrate your English and Hindi communication skills because both languages are explicitly required for the position.

3. Technical/Domain Assessment

Questions may focus on stockbroking, financial markets, customer-support scenarios, and your understanding of financial products.

4. Customer Experience Interview

You may be given difficult customer situations and asked how you would investigate, prioritise and resolve them.

5. Final Interview

The final discussion may cover your experience, availability, salary expectations, shift flexibility, and willingness to work from Bangalore.

Candidates should prepare particularly well for scenarios involving escalations, SLAs, financial transactions and difficult customers.

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How to Apply Online

Follow these steps to apply:

1. Open the official PhonePe Greenhouse job listing.

 Apply Link: Click Here

Insider Tips to Get Selected

Resume Tips

• Put your NISM Series VI and Series VII certifications clearly near the top of your resume.
• Mention stockbroking, equity markets, financial products, or trading knowledge if you genuinely have it.
• Highlight customer-service or escalation-handling experience.
• Add Excel and SQL if you have practical knowledge.
• Mention both English and Hindi communication skills.
• Use measurable examples where possible, such as ticket volumes handled or customer issues resolved.

Interview Tips

Prepare for questions such as:

“A customer is angry because a stock-related transaction has not been resolved. What will you do?”

A strong answer should show a clear process: listen carefully, verify the issue, check the available information, explain what you know, involve the appropriate team if required, track the escalation, and keep the customer informed until closure.

Also be ready to explain why you want to work in stockbroking customer experience. Don’t give a generic answer about wanting to work for a famous fintech company.

Your NISM certifications should also be more than just resume entries. Be prepared to demonstrate that you understand the concepts covered by them.

FAQs – PhonePe Off Campus Hiring 2026

Is PhonePe Off Campus Hiring 2026 suitable for freshers?

The official listing does not specify a minimum experience requirement, but it does require graduation and mandatory NISM Series VI and VII certifications. Candidates without the required certifications should not assume that they are eligible.

What qualification is required for this PhonePe job?

Graduation with a 10+2+3 qualification is mandatory. NISM Series VI and Series VII certifications are also mandatory for this position.

Is NISM certification mandatory?

Yes. The official job description specifically states that NISM certifications such as Series VI and VII are mandatory, and the application form separately asks candidates whether they possess both certificates.

Is this PhonePe job work from home?

No. The application form states that the role requires candidates to work from the Bangalore office and asks applicants to confirm their willingness to do so.

What salary does PhonePe offer for this role?

The official job posting does not disclose the salary or CTC. Candidates should confirm the compensation during the recruitment process.

Conclusion

PhonePe Off Campus Hiring 2026 offers an interesting opportunity for graduates who want to build a career in fintech, stockbroking, and customer experience. The Customer Experience Specialist – Stock Broking position involves much more than basic customer support: you will handle complex escalations, investigate high-interaction tickets, work with product and technology teams, and help improve customer experience.

The most important eligibility points are graduation, NISM Series VI and VII certifications, English and Hindi fluency, stockbroking knowledge, and willingness to work from the Bangalore office. Candidates should also be comfortable with rotational shifts and rotational week-offs.

If your profile matches these requirements, update your resume, highlight your NISM certifications and financial-market knowledge, and apply through the official PhonePe careers portal before the position closes.

Good luck with your application! Share this with your college WhatsApp groups if you found it helpful.

Disclaimer

Important Legal Notice: This article is published for educational and informational purposes only. We are not affiliated with PhonePe. All information is based on the official PhonePe job listing. Candidates are strongly advised to verify the latest eligibility, NISM certification requirements, salary, work location, shift timings, selection process, and other details directly from the official application portal before applying.