- Job Title: Associate Technical Support Engineer
- Location: India – Hyderabad or India – Bangalore (Office-based)
- Type: Full-time, with potential work outside normal business hours, holidays, and weekends due to being an on-call position
- Responsibilities:
- Provide expert-level technical support via phone and web to Salesforce Marketing Cloud customers
- Manage support cases on a daily basis, including transfers from other regions
- Track and maintain all customer communications and case documentation in Service Cloud
- Respond to customer-reported issues in a timely manner
- Communicate progress of resolution/status in a timely fashion
- Manage escalations and expectations for both customers and internal staff
- Collaborate with technical support teams in other Salesforce Clouds as needed
- Identify situations where professional services may be warranted
- Follow established support processes and procedures
- Identify improvements for improved customer experience
- Assist clients in optimizing their use of the application platform
- Preferred Qualifications:
- 2023 Engineering Graduate with up to 12 Months of Work experience
- Previous experience with Salesforce CRM, Force.com, Marketing Cloud, and its technologies desired
- Knowledge of Internet development technologies (HTML, XML, API, SQL, etc.) required
- Expertise in Database and relational data structures is good to have
- Previous experience working with scripting languages and/or APIs is a bonus
- Previous Marketing Cloud experience is a bonus
- Marketing Cloud Email Specialist Certification is a bonus but not required
- Work Hours:
- Work hours vary depending on business needs and may include shifts during AMER hours, EMEA hours, or APAC hours
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- Job Title: Early Career Trainee
- Location: Mumbai, Maharashtra, India
- Duration: 6 months
- Responsibilities:
- Developing high-performing, scaling, and innovative end-to-end applications.
- Writing code that meets standards and delivers desired functionality.
- Understanding performance parameters and assessing application performance.
- Working on core data structures and algorithms and implementing them using the language of choice.
- Completing internal projects to deliver customer outcomes and identify business improvements.
- Learning internal software to assist with project completion and tasks.
- Collaborating with cross-functional teams and interns to interact and network with global business leaders.
- Receiving coaching and mentoring to complete assignments and projects to develop learning and skillset.
- Requirements:
- Recent graduates with a business-related Bachelor’s or Master’s level engineering degree.
- Maintained a GPA grade greater than or equal to 3.0 out of 4.0 or equivalent.
- Fluent in oral and written English with effective communication skills.
- Legal right to work without restrictions or company sponsorship in the country applied.
- Ability to relocate for the duration of the internship (locations vary).
- COVID-19 Vaccination Requirement: Full vaccination for COVID-19 prior to beginning work is required.
- Flexible Working Patterns: Flexible working options are available.
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- Job Title: Software Engineer
- Location: India – Bengaluru
- Type: Full-time
- Department: Product Management
Overview: Ema is developing next-generation AI technology to empower enterprise employees to be more creative and productive. Founded by former executives from Google, Coinbase, Okta, and serial entrepreneurs, Ema is well-funded by top investors. Ema is based in Silicon Valley and Bengaluru.
Who Are You?: They are seeking a Software Engineer with an interest in data infrastructure, language models, natural language processing (NLP), machine learning infrastructure, and related technologies such as Go, Python, PostgreSQL, and GRPC. Candidates with less than two years of experience but possess foundational understanding in these areas and are ambitious about growth and learning are encouraged to apply.
Responsibilities:
- Develop and maintain enterprise-level software applications with a focus on back-end systems, API development, and integration of language models and NLP technologies.
- Contribute to building scalable, reliable back-end systems using Go and Python, emphasizing machine learning model integration.
- Assist in the development, maintenance, and optimization of APIs for NLP and machine learning applications.
- Participate in creating and maintaining data schemas suitable for machine learning applications in databases like PostgreSQL.
- Gain experience in deploying and managing NLP models, including tuning and monitoring for performance and accuracy.
- Engage with cloud technologies and containerization tools to build scalable machine learning infrastructure.
- Ensure the security of applications, particularly those handling sensitive language data and machine learning models.
- Stay updated on advancements in NLP, language models, and machine learning technologies to improve software development processes and practices.
Preferred Qualifications:
- Bachelor’s degree in Computer Science, Artificial Intelligence, Machine Learning, or related field, or equivalent practical experience.
- Foundational understanding or experience with programming languages relevant to back-end development and machine learning, such as Python and Go.
- Basic knowledge or keen interest in machine learning, NLP, and language model integration within enterprise applications.
- Familiarity with database technologies, especially those suited for machine learning applications like PostgreSQL.
- Curiosity and learning mindset towards cloud technologies, containerization, and MLOps.
- Strong analytical and problem-solving skills with attention to detail.
- Ability to work collaboratively within a team and independently in a global setting.